Privacy Policy
Last updated: 15 January 2025
Parwaz Mart (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. By using Parwaz Mart, you agree to the practices described in this policy.
1Information We Collect
Personal Information
When you create an account or place an order, we collect your name, email address, phone number, and delivery address.
Payment Information
We do not store your full payment details. Payment processing is handled by certified third-party gateways (JazzCash, Easypaisa, bank processors). We only store a masked reference for your records.
Device & Usage Data
We automatically collect device information (browser type, IP address, operating system) and usage patterns to improve our services.
Cookies
We use cookies to keep you logged in, remember your cart, personalise recommendations, and analyse site traffic. You can control cookie settings in your browser.
2How We Use Your Information
Order Processing
To process, confirm, and deliver your orders; to send order updates via SMS and email.
Customer Support
To respond to your queries, resolve disputes, and provide after-sales support.
Personalisation
To show you relevant products, deals and recommendations based on your browsing and purchase history.
Marketing
To send promotional emails and SMS (only if you opt in). You can unsubscribe at any time from any message or through account settings.
Legal Compliance
To comply with Pakistani law, prevent fraud, and resolve legal disputes.
3Information Sharing
Vendors
We share your name, phone number, and delivery address with vendors only to fulfil your order. Vendors may not use this information for any other purpose.
Delivery Partners
We share your delivery address and order details with our courier partners to deliver your orders.
No Third-Party Selling
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.
Legal Requirements
We may disclose information if required by Pakistani law enforcement, court order, or government regulation.
4Data Security
Encryption
All data transmitted to and from Parwaz Mart is encrypted using 256-bit SSL/TLS technology.
Access Controls
Only authorised employees can access customer data, and only to the extent necessary for their job role.
Regular Audits
We conduct regular security audits and penetration testing to protect your data.
Data Breach Protocol
In the unlikely event of a data breach, we will notify affected users within 72 hours as required by applicable law.
5Your Rights
Access
You can request a copy of all personal data we hold about you by emailing privacy@parwazmart.pk.
Correction
You can update your personal information at any time through your Account Settings.
Deletion
You can request deletion of your account and all associated data by emailing privacy@parwazmart.pk. Deletion is processed within 7 business days.
Opt-Out
You can unsubscribe from marketing communications at any time via the unsubscribe link in emails or through Account Settings.
6Cookies Policy
Essential Cookies
Required for the website to function. Cannot be disabled (login sessions, cart, security).
Analytics Cookies
Help us understand how visitors use the site. You can disable these in cookie preferences.
Marketing Cookies
Used to show relevant ads. You can opt out at any time.
Managing Cookies
You can control cookie settings through our Cookie Consent banner or your browser settings. Note: disabling essential cookies may affect site functionality.
Contact Our Privacy Team
For privacy-related requests, email us at privacy@parwazmart.pk or write to:
12 Gulberg III, Main Boulevard
Lahore, Pakistan
We respond to all privacy requests within 7 business days.