Hassle-Free Returns
Return & Refund Policy
We want you to love every purchase. If something isn't right, we'll make it right — guaranteed.
7 Days
Return Window
Free
Return Pickup
5 Days
Refund Processing
Step by Step
How to Return an Item
01
Contact Us
Go to My Account → Orders or call our helpline. Select the item and click 'Return Item'.
02
Pack It Up
Pack the item in its original packaging with all accessories, tags, and manuals.
03
Free Pickup
Our courier will pick up from your address within 1–2 business days. No drop-off required.
04
Inspection
We inspect the returned item within 2–3 business days of receiving it.
05
Refund / Replace
Your refund is processed or replacement is dispatched within 5 business days.
Eligible for Return
Damaged or defective product
Wrong item delivered
Item not as described
Missing parts or accessories
Unused items in original packaging
Electronics within 7 days (with seal)
Clothing with original tags attached
Not Eligible for Return
Perishable / food items
Intimate / undergarments (hygiene)
Customised or personalised products
Items marked 'Non-Returnable'
Used or washed clothing
Products returned after 7 days
Items without original packaging
Refund Timeline
JazzCash / Easypaisa1–3 business days
Bank Transfer (HBL, MCB, Meezan, UBL)3–5 business days
Original Payment Method5–7 business days
Parwaz Mart Wallet (store credit)Within 24 hours
Need to start a return?
Log into your account to initiate a return, or contact us directly.